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Nazrin Abdul

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In today's rapidly evolving world, digitalization has become an indispensable force, revolutionizing how societies operate, interact, and grow. As technology continues to reshape every facet of life, Azerbaijan stands out for its substantial progress in embracing these digital changes. From state institutions to private enterprises, the country is implementing innovative digital solutions that promise to enhance the efficiency, accessibility, and transparency of services, while improving citizens' quality of life. Despite some challenges, Azerbaijan's digitalization journey reveals the nation's vast potential, fueled by a young, dynamic population eager to adapt to new technological landscapes.

Azerbaijan's digital transformation efforts are anchored in the government's strategic vision of creating a modern, transparent, and efficient public administration. These efforts are not just about adopting new technologies but also about fostering an ecosystem that embraces innovation and supports the widespread use of digital tools. One area where Azerbaijan's progress is particularly noticeable is in the transport sector, where digitization is accelerating operational efficiencies and enhancing international cooperation.

Azerbaijan State Railways (ADY): A case study in digital innovation

Azerbaijan State Railways (ADY), a key player in the country's transport infrastructure, has made remarkable strides in digitizing its operations, positioning itself as a critical hub for global transit. As part of its strategy for 2024, ADY has implemented several digital innovations that aim to increase operational efficiency and bolster Azerbaijan's role as a central player in the East-West and North-South transport corridors.

One of the most significant developments is the launch of the ADY Smart Platform, a digital tool that offers a range of services to streamline the transportation process. Through this platform, cargo owners can calculate tarrifs, track shipments ion real time, and access a suite of services that simplfy logistics. The system slashes the time required for cargo operations from several hours to just 20 minutes, significantly improving the speed and efficiency of transportation.

Furthermore, ADY's introduction of the single CIM/SMGS electronic bill of lading has been a game-changer for international shipments. By consolidating multiple documents into a single digital format, this innovation accelerates customs procedures, reduces risks associated with cross-border shipments, and strengthens economic ties between Azerbaijan and its neighbors. These efforts demonstrate how digital solutions are not just enhancing domestic operations, but also positioning Azerbaijan as a more attractive transport hub in the region.

In line with its broader digital agenda, ADY continues to invest in infrastructure modernization and the upgrade of information systems to enable real-time cargo monitoring and transportation management. These technological advancements also align with ADY's participation in the Global DTC platform for cargo data exchange, enabling Azerbaijan to integrate seamlessly into global logistics networks.

The role of Azerbaijan Food Safety Agency (AFSA/AQTA) in digital governance

Another important area of Azerbaijan's digital transformation is the food safety sector, where the Azerbaijan Food Safety Agency (AFSA) has introduced the "E-qidam" mobile application. This application, designed to strengthen public control over the food sector, allows citizens to report food safety issues directly to the agency, enhancing consumer protection and ensuring quicker resolution of complaints.

The E-qidam app empowers users to take an active role in maintaining food safety standards by submitting complaints about unsafe products, verifying the authenticity of food products, and tracking the progress of their complaints. This digital tool enables the agency to respond more efficiently, minimizing the need for paper documentation and reducing processing times. Additionally, the app serves as an educational platform, providing citizens with up-to-date information on food safety practices, lab analyses, and upcoming events, while also notifying business entities about relevant updates.

The application exemplifies how digital tools can enhance transparency and accountability, fostering a greater sense of civic engagement. With the vast majority of the population being tech-savvy, the app taps into the potential of mobile technology to provide a direct link between citizens and the institutions that govern public health and safety.

The path forward: Digitalization as a catalyst for economic growth

While Azerbaijan's digital transformation is impressive, there are still areas where the country must catch up to global standards. The pace of digital adoption in certain sectors remains uneven, and challenges related to digital literacy and infrastructure development persist. However, the government's initiatives and the engagement of state institutions like ADY and AFSA demonstrate a clear commitment to overcoming these barriers.

As digitalization continues to advance in Azerbaijan, the focus should be on expanding the reach of these technologies to more sectors and communities.Key areas for further improvement include expanding broadband infrastructure, fostering innovation hubs, and providing continuous digital education to the workforce. The private sector, in particular, can play a critical role in driving digital transformation by collaborating with government institutions and investing in emerging technologies.

Moreover, fostering regional and international cooperation in areas such as data exchange and logistics is crucial to positioning Azerbaijan as a leader in digital governance and innovation. The integration of digital platforms, such as the ones introduced by ADY, into global networks will strengthen Azerbaijan's economic ties with neighboring countries and open new opportunities for trade and investment.

In conclusion, Azerbaijan's ongoing efforts in digitalization reflect a strong commitment to modernization and innovation. The country's initiatives in transport and food safety are exemplary of how digital tools can optimize public services, enhance transparency, and improve citizens' lives. As Azerbaijan continues on this digital journey, it will likely see even greater benefits, creating a robust digital economy that serves as a model for the region.